Privacy Policy

01Who we are

This website is run by TD Creative Group (“TDC”, “we”, “us”), TD Creative Group Limited, a limited liability company, a marketing agency registered in Masdar City Free Zone, Abu Dhabi, and working from Business Bay, Dubai, United Arab Emirates (licence No. MC 13296, issued in Masdar City Free Zone, Abu Dhabi).

We are the controller of the personal data described in this policy. We handle it in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and its implementing rules. When we work with people in the European Union or the United Kingdom, we also respect the GDPR principles that apply to them.

Questions about your data: WhatsApp / phone +971 50 457 5876.

02What data we collect

Data you give us. When you fill in a form on this site (contact, consultation booking, AI visibility check, quiz) we collect what you type: name, company, phone or WhatsApp number with country code, email, website or Instagram link, your business niche, the services you are interested in, your preferred way to be contacted, how you found us, and any message you write.

Conversations. If you write to us on WhatsApp, Instagram, LinkedIn, TikTok, by email or by phone, we keep that conversation and your contact details.

Technical data. Our hosting provider records standard server logs (IP address, browser type, pages requested, date and time) for security and to keep the site running.

Browser storage. The site stores two small technical flags in your browser’s session storage (whether you have seen the intro animation and the AI-check pop-up). They are deleted when you close the tab and are not used to track you.

We do not ask for sensitive data (health, religion, biometric data and similar). Please do not send it to us through the forms.

03Why we use it

• To reply to you and prepare a consultation, audit or proposal — based on your request and the steps before a contract.
• To deliver services under a signed agreement with your company.
• To run the free AI visibility check you asked for — based on your consent.
• To send you marketing news — only with your consent; you can opt out at any time.
• To keep the site secure and improve it — based on our legitimate interest.
• To meet legal duties such as accounting, tax (including UAE VAT) and requests from authorities.

04Who we share it with

We do not sell your personal data. We share it only with service providers who help us work, under contracts that require them to protect it:

• website hosting and email providers;
• our CRM and project-management tools;
• messaging platforms you choose to contact us on (for example WhatsApp / Meta);
• accountants, auditors and legal advisers, when needed;
• public authorities, when the law requires it.

Some of these providers store data outside the UAE. When data leaves the UAE we use providers in countries with adequate protection or rely on contractual safeguards, as the PDPL allows.

05How long we keep it

Form submissions are stored securely in our website database and sent to us by email through our hosting and email providers. Website form submissions (leads) are kept for up to 36 months, then we delete them.

Enquiries that do not become a project: up to 36 months after our last contact, then we delete them. Client and contract records: for as long as the law requires us to keep business and tax records in the UAE (generally at least 5 years). Server logs: up to 12 months.

06Your rights

Under the PDPL you can ask us to:

• tell you what data we hold about you and give you a copy;
• correct data that is wrong or incomplete;
• delete your data, or restrict how we use it;
• stop using your data for direct marketing;
• send your data to you or another company in a common format;
• withdraw your consent at any time (this does not affect what we did before).

Contact us via WhatsApp / phone +971 50 457 5876. We reply within 30 days. If you are not happy with our answer, you can complain to the UAE Data Office.

07Security

We use access controls, encrypted connections (HTTPS) and trusted providers to protect your data. No system is 100% secure, so if we learn of a breach that affects you, we will tell you and the authorities as the law requires.

08Case studies and client content

We publish case studies only with our clients’ agreement. We show marketing results (enquiries, bookings, sales, ad return) and never patient data, medical outcomes or private customer details.

09Children

This site is for businesses. We do not knowingly collect data from anyone under 18.

10Changes to this policy

We may update this policy. The date at the top shows when it last changed. Big changes will be shown on this page.

11Analytics and cookies

This website uses Google Analytics 4 and similar technologies (cookies) to measure traffic and improve the website.

What is collected. Pages viewed, approximate location (country and city level), device and browser type, the source that referred you to the site, and interactions with buttons, links and the contact form. The contents of forms you fill in are not sent to Google Analytics.

Who processes it. The data is processed by Google (Google Ireland Limited for visitors in the EEA, UK and Switzerland, and Google LLC elsewhere), under Google’s data processing terms. Google Signals and ad personalisation are switched off. How Google uses information from sites or apps that use our services.

Consent. For visitors in the EEA, UK and Switzerland, analytics cookies are used only if you accept them in the cookie bar. You can give or withdraw consent at any time: use the “Change cookie settings” link at the bottom of this page to choose again, or clear this site’s data in your browser settings, after which the cookie bar will ask you again.

How to opt out. You can block or delete cookies in your browser settings, or install Google’s opt-out browser add-on.

How long it is kept. Analytics data is kept for a limited period set in our Google Analytics account and is then deleted automatically.

Privacy requests. WhatsApp / phone +971 50 457 5876.